Basic ICT Skills and Computer Maintenance

There were 19 delegates present, mainly frontline staff from Public and private Sector in ICT, Electrical installation Electronics and Finance from St John of God, Ekwendeni Hospital, Auction Holdings Limited, Safintra, Water Board, Malawi Post Corporation and Carlsberg. The trainers for this five day course from Professional Edge Consultants were Juvenalis Mambo and Makayiko Kayimba.

Overview:
The course outline for IT Basic Skills and Maintenance based upon a short needs assessment that was conducted right at the beginning of the training was as follows.
Learning Outcomes:

  • Understanding of computer and computer operations
  • Practicing disassembling and assembling of computers both laptops and desktops
  • Practicing creating recovery disks
  • Practicing installation of Windows and Windows applications
  • Understanding Windows 7
  • Understanding peripheral devices
  • Understanding home networking

    • Our Approach:
    PE conducted a training needs assessment at the beginning of the training and the content was realigned to the needs and level of the participants. The assessment revealed the following:

  • Of the 18 participants 3 participant had good knowledge and practical experience in basic PC skills and maintenance
  • Participants needed hands on sessions for both hardware and software
  • Participants needed more sessions on basic maintenance and troubleshooting

    • Key Deliverables:
    Training was delivered within the five days through:

  • Presentations
  • Small and Large Group Discussions
  • Practical Sessions
  • Plenary Session

    • Outputs:
    DAY 1
    At the end of the day the participants were able to:

  • Outline their roles in ICT sector in different organisations and companies
  • Outline major components of the computer
  • Identify computer input, output and processing devices
  • Identify tools needed to disassemble and reassemble computers.

    • DAY 2
    At the end of the day the participants were able to:

  • Disassemble and assemble both desktops and laptops
    "I learnt that disassembling and assembling of a desktop is easier than that of a laptop"
  • Handle and identify main parts of the computer
    "I learnt that components of a computer are more delicate and small than those of desktops"
  • Share experience in computer maintenance

    • DAY 3
    At the end of the day the participants were able to:

  • Create bootable flash disk -NTFS
  • Install Windows 7 Professional OS
  • Install basic windows application like Antivirus, Office 2013
  • Know how to upgrade systems for better service
  • Learn importance of installing drivers and their use

    • DAY 4
    At the end of the day the participants were able to:

  • Understanding of peripheral devices
  • Do basic maintenance (disk check, clean up and defrag)
  • Understand how to improve the performance of a PC
  • Understand how viruses and malicious software work
  • Create system restore points
  • Understand how hard disks operate

    • DAY 5
    At the end of the day the participants were able to:

  • Understanding basic of home networking
  • Understanding the use of preventive maintenance tools for software and hardware
  • Practical of Basic PC maintenance and troubleshooting

    • Feedback from one of the participants

    "I learnt that components of a computer are more delicate and small than those of desktops"

    The Activity was carried out in October 2017

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